For eligible Parts & Accessories (P&A) listings on US Motors, sellers are required to offer buyers free returns with a minimum return period of 30 days for domestic shipping (only). Visit the Seller Center help page for additional details.

Important! Since July 2025, all add and revise listing APIs have been returning warnings for non-compliant P&A listings. Developers should have already been monitoring these warnings and making updates to listings as warranted. Beginning in early October 2025, blocking errors will be triggered for all add calls for non-compliant listings, followed quickly by blocking errors for all revise calls. To avoid these blocking errors, developers should be assisting their sellers in promptly resolving these issues by updating their return policies. See the Warning/Error codes returned section in this document for more information on the warnings and errors to look for.

Support specifics

The free returns policy requirement applies to listings that meet specific criteria, including:

  • The item is listed on eBay.com and located in the US

  • The item is being shipped to a buyer in the US

  • The price of the item is more than $10

  • The item is new or new other

  • Fixed-price listings

Listings in categories listed below are excluded from our updated return policy and aren’t required to offer free returns:

Cars & Trucks

  • Wheels (179679)

  • Tires (179680)

  • Tire & Wheel packages (179681)

  • Other Wheel & Tire Parts (179684)

  • Auto Transmissions (171115)

  • Manual Transmissions (171117)

  • Complete Engines (33615)

  • Door Panels (33696)

  • Hood Panels (33646)

  • Airbags (177710)

ATV, Side-by-Side & UTV:

  • Wheels (263049)

  • Tires (263048)

  • Wheels & Tire Packages (263051)

All P&A categories:

  • Listings with local pick up only

  • Listings where shipping uses freight services

Sellers can enjoy a 50% reduction in return label costs, applied automatically to ease shipping expenses when using eBay Labels.

Setting compliant return policies with Trading API

If using the legacy ReturnPolicy container in the Trading API to make the return policy compliant with this requirement, make sure to set the following:

  • ReturnsAcceptedOption must be ReturnsAccepted

  • ReturnsWithinOption must be Days_30 or Days_60

  • ShippingCostPaidByOption must be Seller

Creating compliant return policies with Account v1 API

If using the Account v1 API, use the createReturnPolicy or the updateReturnPolicy method to make the return policy compliant with this requirement. Make sure to set the following:

  • returnsAccepted must be set to true

  • returnPeriod must be specified in days, either 30 or 60

  • returnShippingCostPayer must be SELLER

Warning/Error codes returned

To support the new requirement, the following warnings have already been issued. Starting October 2025, error codes will be issued for non-compliant policies. Developers can implement logic to detect and respond to these warnings and errors.

For the Inventory API, a warning/error may be returned when publishing an offer or updating an active listing with a non-compliant return policy. Ensure the return policy specified in the offer for the inventory item is compliant.

  • Publishing an offer involves calling methods such as: bulkPublishOffer, publishOffer, or publishOfferByInventoryItemGroup

  • Updating an active listing involves calling methods such as: bulkCreateOrReplaceInventoryItem, createOrReplaceInventoryItem, createOrReplaceProductCompatibility, createOrReplaceInventoryItemGroup, or updateOffer

For the Trading API, a warning/error may be returned when creating an item or revising/relisting an active listing with a non-compliant return policy.

  • Creating an item involves calling methods such as: AddItem, AddItems, or AddFixedPriceItem

  • Revising or re-listing an item involves calling methods such as: ReviseItem, ReviseFixedPriceItem, RelistItem, or RelistFixedPriceItem

Warning

Since mid-July 2025, a warning has been issued for listing API calls with non-compliant policies. The warning message indicates that while the listing creation or revision will be accepted, eBay will automatically adjust the return policy to ensure compliance.

This P&A listing requires a minimum 30-day return period and seller-paid return shipping. eBay automatically updated the listing's return policy settings to meet these requirements. Sellers using business policies should update their return business policy for future P&A listings. To learn more, visit https://www.ebay.com/sellercenter/news/2025-june/parts-accessories-return-policy.

Returned codes:

  • Trading API/Sell Feed API: 21920444

  • Inventory API: 25124

Error

Starting October 2025, a blocking error will be triggered for listing API calls that include non-compliant policies. As indicated by the error message, the creation or revision of listings will be blocked. Users must update the return policy as required before making another API call.

This P&A listing has a non-compliant domestic return policy. Please update the return window to 30-days (or more) and/or update return shipping cost payer to Seller, and then make another call. Sellers using business policies must make the same changes to their return business policy and then make another call. To learn more, visit https://www.ebay.com/sellercenter/news/2025-june/parts-accessories-return-policy.

Returned codes:

  • Trading API/Sell Feed API: 21920443

  • Inventory API: 25123